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Work processes are how the strategies will be implemented. They are the actions that fulfill the strategy and meet the specific needs of the customer. The most successful organizations use process management—a business science that documents, measures, analyzes, and improves its processes. The sandwich chain, for instance, has an order-taking process, a sandwich-making process, a [...]

Discounted cash flow is based on one key principle: that the value of money changes, effectively reducing with time. In other words, cash today is worth more than cash promised in the future. For example, it is not worth investing $100,000 today for the promise of the same amount returned next year; more usefully, discounted [...]

For decades, leading Japanese companies have directed much of their cost-management efforts towards muda or waste elimination. This involves techniques such as process analysis, mapping and re-engineering, which are important parts of operational decision-making. The value of process analysis is that it enables waste to be identified and eliminated and costs to be reduced by [...]